Shipping & Returns Policy

At Raven, we’re committed to delivering our hardware reliably and efficiently to your door. Below is everything you need to know about our shipping and returns process.

Shipping Policy

Where We Ship

We ship hardware worldwide, with the exception of locations not serviced by FedEx. For orders shipped outside Canada (excluding the U.S.), the total value per shipment must remain under $2,000 CAD to comply with export regulations.

Carriers & Methods

We primarily ship using FedEx, offering reliable tracking and real-time delivery updates. In some cases, we may also coordinate shipments via Secure Ship, which works with multiple carriers.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order size, weight, and selected delivery service. A standard 20% handling premium is included in the product pricing to account for shipping and logistics.

Processing & Delivery Times

Orders are processed based on product availability and fulfillment logistics.
Please allow up to 5 business days for order processing. Certain items may have longer lead times depending on inventory levels and supplier availability.
Shipping timeframes vary depending on destination and chosen shipping method. Note that customs processing and unforeseen delays may impact delivery times.

Expedited Shipping

Expedited shipping may be available at checkout, depending on the timing of your order and your selected carrier options. Raven cannot guarantee overnight or express delivery.

Order Tracking

Tracking information will be shared via email once your order has shipped. You may also receive updates directly from FedEx if notifications are enabled.

Lost, Stolen, or Damaged Shipments

If your order is lost, stolen, or arrives damaged, contact us at support@raven.ai. We will investigate the issue and ship a replacement if appropriate. In some cases, we may request a photo or return of the damaged item.

Returns & Exchanges

Eligibility

We accept returns on most hardware purchases. Returns must be authorized by our team and initiated within 30 days of delivery.

• If the item was damaged or incorrect, we will replace it.
• If the item was ordered in error, it may be returned for restocking (if eligible) and kept in our inventory.
• Final sale or non-returnable items will be indicated at the time of purchase.

How to Return

To request a return, contact us at support@raven.ai. We do not currently offer a self-serve return portal.

• Return shipping is the responsibility of the customer.
• We do not provide prepaid return labels, but can assist in generating one upon request.

Refunds

If your return is approved and received in acceptable condition, a refund will be issued to your original payment method via Shopify’s payment gateway (timing may vary depending on your bank). Store credit is not currently offered.

Contact Us

For all questions regarding orders, shipping, returns, or product issues, contact support@raven.ai. Our team aims to respond within 2 business days.